Sovietarmystuff.com

Russian / Soviet Army Surplus Items
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 Post subject: Recieved the wrong item
PostPosted: Fri Aug 01, 2008 4:22 pm 
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Joined: Fri Aug 01, 2008 2:47 pm
Posts: 4
I ordered an mvd ak-47 bdu from your website, http://www.sovietarmystuff.com. I have to say that I love the product and I will be buying from you again. Unfortunately, there was a problem with the order! It appears you have sent me the wrong size uniform for the outfit. I received the smaller 54-56 size, instead of the 56-58 size that I ordered. I have no problem sending the product back, I was wondering if I could get the 58-60 sized product. Please let me know, and thanks alot.

I don't wish to buy the item again at a discounted price because I didn't get what I paid for, and it will take a while to recieve the new item. I have a long history of transactions with your company, and they have all been positive.

Also, as a gift of good will to your company, I have enclosed a picture of myself demonstrating your product, you may use it if you like. It fits me but I have purchased the item for my boyfriend, and the one you have shipped to me does not fit him, he is taller so it is tight on him.

Image

Thank you.


 
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 Post subject: Re: Recieved the wrong item
PostPosted: Sun Aug 03, 2008 8:25 am 
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Joined: Sun Aug 26, 2007 9:19 am
Posts: 2783
check your inbox, I have sent you a message with details of what to do to rectify this Very Happy

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Честь полка - моя честь. Слава полка - моя слава


 
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 Post subject: Re: Recieved the wrong item
PostPosted: Sun Aug 03, 2008 2:42 pm 
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Joined: Fri Aug 01, 2008 2:47 pm
Posts: 4
I replied, still waiting. Rolling Eyes


 
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 Post subject: Re: Recieved the wrong item
PostPosted: Mon Aug 04, 2008 7:36 am 
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Site Admin

Joined: Fri Mar 23, 2007 11:50 pm
Posts: 849
Hello
i'm sorry for the mistake, again.
Ok. sure, please send it back.
We will send the correct size suit with some bonus as a compensation Smile
Thank you!


 
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 Post subject: Re: Recieved the wrong item
PostPosted: Mon Aug 04, 2008 10:21 am 
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Joined: Fri Aug 01, 2008 2:47 pm
Posts: 4
Okay I will send it, please send me the 58-60 size version of the item when you receive it. Thanks.


 
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 Post subject: Re: Recieved the wrong item
PostPosted: Mon Aug 04, 2008 1:15 pm 
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Site Admin

Joined: Fri Mar 23, 2007 11:50 pm
Posts: 849
ok Smile


 
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 Post subject: Re: Recieved the wrong item
PostPosted: Tue Aug 12, 2008 4:58 pm 
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Joined: Fri Aug 01, 2008 2:47 pm
Posts: 4
I have spoken to my boyfriend and he has proposed the following:



We will keep the item you have sent us for myself. We are going to order the same item once again at a 50% discount. If you do not agree, then we will send back the item and request a refund through Paypal.

Please let me know.


 
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 Post subject: Re: Recieved the wrong item
PostPosted: Thu Aug 14, 2008 10:34 am 
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Joined: Fri Mar 23, 2007 11:50 pm
Posts: 849
It is ok : )
Check PM please.


 
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